Your privacy is fundamental to how we build our products and run our business. This policy explains how we collect, use, and protect your information.
Key principles that guide how we handle your data
Your data is encrypted and stored securely with industry-standard protocols
Clear information about what data we collect and how we use it
Full control over your data with rights to access, modify, or delete
All data encrypted at rest and in transit with SOC 2 compliance
We collect information you directly provide when you create an account, configure your chatbot, upload content, or contact our support team. This includes your name, email address, company information, and any content you upload to train your AI assistant.
We automatically collect certain technical information when you use our service, including IP addresses, browser type, device information, usage patterns, and performance metrics to improve our service quality.
When your customers interact with your AI chatbot, we collect conversation data to improve the AI's responses and provide analytics. This data is processed according to your configuration and data retention policies.
We use your information to provide, maintain, and improve our AI chatbot services, including training your custom AI models, generating responses, and providing customer support.
We may use your contact information to send you service updates, security alerts, billing information, and marketing communications (which you can opt out of at any time).
We analyze usage patterns and performance metrics to improve our services, develop new features, and ensure optimal performance of our AI systems.
We may share your information with trusted third-party service providers who assist us in operating our business, such as cloud hosting providers, payment processors, and analytics services. These providers are bound by strict confidentiality agreements.
We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights or the safety of others.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections outlined in this policy.
We implement industry-standard security measures including AES-256 encryption for data at rest, TLS 1.3 for data in transit, and regular security audits to protect your information from unauthorized access.
Access to your data is strictly limited to authorized personnel who need it to provide our services. We implement multi-factor authentication, role-based access controls, and regular access reviews.
Our infrastructure and processes are SOC 2 Type II certified, ensuring we meet strict standards for security, availability, and confidentiality of customer data.
You have the right to access your personal data and receive a copy in a portable format. You can export your data through your account dashboard or by contacting our support team.
You can update or correct your personal information at any time through your account settings. You also have the right to request deletion of your personal data, subject to legal and contractual obligations.
You can opt out of marketing communications, modify your privacy preferences, and withdraw consent for certain data processing activities through your account settings.
Your data may be processed in countries other than your own to provide our global services. We ensure appropriate safeguards are in place for international data transfers.
We rely on adequacy decisions, standard contractual clauses, and other legally recognized transfer mechanisms to ensure your data receives adequate protection during international transfers.
We retain your personal data for as long as necessary to provide our services and fulfill legal obligations. Account data is typically retained while your account is active and for a reasonable period thereafter.
When data is no longer needed, we securely delete it using industry-standard data destruction methods. You can request earlier deletion of your data by contacting our support team.
If you have any questions about this privacy policy or how we handle your data, please don't hesitate to contact our privacy team.
We may update this privacy policy from time to time. We'll notify you of any material changes by email or through our service.